Maintaining and continuously improving high standards of competence in all our activities that have an impact on customer satisfaction can only achieve this objective. As an integral part of our company policies that include regulatory and other policies, we will seek and maintain registration to ISO 9001 and other industry accreditations as a means of ensuring that our skills, procedures and understanding of current and future customer’s needs are met. Also;
It is our aim that all members of staff at Recap have a sound knowledge of this policy and work in an environment in which they are encouraged to contribute to the improvement of customer satisfaction, quality and reliability. All staff will receive an induction to the company, input on the contents and meaning of this policy statement. It is the duty of all to assist every other staff of Recap Services to meet this objective.
Recap Services Limited will continue to carry out regular audits of internal compliance to the standard and use a variety of methods to measure and track customer satisfaction. The findings of these audits together with other comments and date will be used to guide and direct our continuous improvements programme and we will establish Quality Assurance objectives.
The Managing Director strongly supports and has approved the Mission Statement.
Fully Vetted Personnel
Recap Services Limited operates within the British Standard 7499 and British Standard 7858 pertaining to vetting, screening and operational issues. All of our security personnel have been trained to SIA (Security Industry Authority) standards and we are constantly keeping abreast of our changing industry to ensure we adhere to all aspects of providing manned security guards.
In doing so, current and potential client are aware of our objective to provide a quality service competitively priced to enhance the business continuity among all of our commercial relationships. In addition we carry out the following: